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We are usually asked about the following questions listed below. However, if you don’t find what you are looking for here, don’t hesitate to contact us at [email protected] or use the form on our contact page.

Order

How will my order be packaged?
Each order is checked carefully for quality and accuracy, and then packed in a discrete manner for transit with Canada Post.

Do you ship outside of Canada?
No we do not.

How do I order?
Step 1: Browse through our store and add items you would like to our cart.
Step 2: Checkout securely and safely using Interac e-transfer
Step 3: Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number within 1-2 business days of sending payment.
Step 4: If you do not send payment within 48 hours your order will regretfully be cancelled

Can I edit/cancel my order?
Yes you can, up until your order has been sent you may edit or cancel for a refund.

To do so, please email us at [email protected] with your order number being the subject line. 

Are your pictures real?
Yes, all of our product shots are taken by us and show our actual products.

Shipping

What happens if I don’t get my package?
If you do not get your package within 5 business days of the expected arrival date, let us know and we will file a trace with Canada Post. 

If a trace is filed, Canada Post will start a investigation (which can take up to 10 business days to complete). If they locate the package, they will ship it to you and you will get it a few days later.

Where can I track my package?
You can track your package at the Canada Post website.
https://www.canadapost.ca/trackweb/en#/home

Tracking number is invalid
If we have sent you an incorrect tracking number, please do not hesitate to contact us at [email protected]

Do I need to sign for my package?
Yes, we have signature required as a default when we ship packages. If you choose to not sign for your package please let us know in the notes section when checking out.

If you decide to leave this option out, the Guarantee Replacement Policy is Void.

What type of shipping service do you use?
We ship everything express through Canada Post.

Tracking information has not been updating
It is common for a package to miss a scan, check back in 24 hours to see if there has been an update. If there is no movement in 5 days, please contact us and we will open a trace with Canada Post.

Payment

What payments options are available?
At the moment we are only accepting Interac e-transfers. Payment instructions will be provided with your order. We will only start preparing your order when the transfer has been received. After we receive the payment, your order will be shipped in 1-2 business days.

How long do I have to make my payment?
Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.

What if I need longer than 48 hours?
If you need more than 48 hours, please let us know at [email protected]

I have sent an Interac e-transfer, what happens next?
It can take up to 30 minutes for an e-Transfer to be received. If within a this amount of time we haven’t accepted your payment don’t be alarmed. We are probably working on other orders. Orders will be processed in the order of when payment was received.

Refunds and Returns

What is your refund/exchange policy?
If a product has arrived and is faulty you have 48 hours upon receiving the package to notify us. We will then send a replacement or store credit.

You may be asked further questioning and photos which will be evaluated by our product team. Once our product team has evaluated your case, if suitable, we will either provide you with a store credit or a replacement for your product(s).

You also acknowledge that you are responsible to make sure you have received the correct order and items. If there is an error with your package, you have 48 hours upon receiving your package to notify us. Failure to do so, the customer care team may not be able to assist you with your order.

My package was returned to sender.
When packages are returned to us we dont receive them because we use fake return addresses.

If you gave us an incorrect address:
We are not responsible for packages that do not get delivered or get returned due to being provided an incorrect shipping address. Please make sure to double check that you have entered the correct information.

Someone at my address refused the package:
If you live with multiple people, please make sure to watch your tracking and be home when the package is being delivered, we are not responsible for someone else at your address refusing the package.

For all other cases of packages being returned to sender:
We will evaluate these case to case, this may result in you receiving a full refund or product or 50% refund or product that equals 50% or no refund.

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